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Yes! every time I get an order on my website, it sends you a confirmation order. If you paid with paypal, you will also receive an email from them, and probably a notification if you have their app on your phone. If you have not received an email, there is good chances it ended up in your spam of junk email folder. Please check again and search for Mynoush. It is extremely rare an order did not went trough, mostly it will happen if someone else tries to buy the same thing than you. In this case, you will not get any email, and your screen will show you an error message. I also receive an email from shopify ( they host my website), another from paypal if this was your payment method, as well as a notification from shopify and paypal (again if this is your payment method). I CAN'T miss an order. In any case, even if emails are slow and notifications are bugged, I will see it on my website dashboard.
That is because it is not shipped yet. In my area and especially since covid19, I don't get packages pick up. It means I have to go myself at the nearest town to post packages. I usually do that 1-2 a week. If you are in a hurry, please call me 418-334-5527. I could arrange a delivery with fedex if you are within Quebec.
Please be patient, since covid19 postes Canada is still dealing with delays due to the amount of packages they received. There is no longer a garanty on their delays whatever the service I use. If you are in a hurry please call me 418-334-5527 I could send it with fedex if you are located within Quebec province. July update: some packages are delivered in normal delays, some take longer.
I now offer Sezzle as form of payment plan. It will split your purchase in 4 payments due every 2 weeks. You will see this payment option at checkout, just follow the instructions for approval. Canada and USA residents.
Unfortunatly I no longer hold or reserve items, no exceptions. For yarns, since most of you want to order enough to get free shipping, I suggest you to order the skeins you love, message me that you would like to wait a week to see if you find others yarns you like in my next update, and if you qualifie for free shipping with your second order I will refund shipping. I do that ALL the time.
Please be aware that adding an item in your cart doesn't prevent others to buy it.
No, I do not take custom orders.
Because the demand is higher than what I can do. I add new creations randomly throughout the week as a first come first served basis. There is no waiting list, no reservations, no down payment.
I now very rarely offer yarns for sale. When I will do it will be announced on my social medias and messenger group pinned on my facebook profile.
I am sorry but sometimes new creations goes in minutes and people can checkout more quickly.
No. I do not duplicate yarns or shawls or hats because I work from scratch and dye my fibre myself it is impossible to make the same thing twice.
no
Yes I do sell hand spun yarns. It happens that I'm Sold Out, but I'm doing efforts to add new yarns each week. I'm inviting you to follow my social medias to see whats coming, and check my messenger group.
I use a variety of wool breeds from 21-30 microns.
I also use alpaca since I'm living close to a big farm.
I use merino untreated no bleaching and no museling.
no
I understand...LoL you may not need something to keep you warm, but you love the designs...I do make lighter shawls and beanies that you could wear of colder days..
I'm working almost exclusively with wool because I love it profundly, and I consider there's nothing better than the natural warmth of wool. Nothing is perfect, you may find wool itch. If its generally your situation, then it may be preferable to search for an alternate solution.
Wool fibre softness is due to the the micron size of the hair. The lower the micron is, the finer is the wool and less itchy will it be. Cashemere, bunny angora and some alpaca could be as low as 16 microns. I'm a fan of more bouncy and rustic fibres. I dye them and transform into wearable art pieces and try to bring some joy to the world.
No.
All my products are washed with natural lavender. This to counteract the strong scent of some fleeces and most importantly act as a natural moth repellant.
Canada
USA
Rest of the world
For a best shopping experience all international orders (outside Canada and USA) will have a tracking number. That is why the shipping has increased. Exception of Philippines
Orders over 100$ get 15$ OFF shipping
Europe
0-250g 30$
250-500g 42$
500g-1kg 56$
1kg-1.5g 66$
1.5g-2kg 74$
Australia New Zealand
0-250g 34$
250g-500g 47$
500g-1kg 63$
1kg-1.5g 73$
1.5g-2kg 81
After your package is sent to the post office, here approximatly the time it takes to reach you.
Within Quebec: 1-2 days
Within Canada: 4-7 days
Usa: 5-10 days sometimes longer
Europe: 1-2 weeks
Australia New Zealand: 1-2 weeks
I go to the post office 1 to twice a week only, since I live in a rural area.
I mostly use Post Canada for all orders, because it allows you to pick your package easily without appointement at your local post office in case they can't deliver it into your mail box.
Canada
USA
UK: shipping to UK is reopened
France
Germany
Switzerland
Spain
and others EU countries
Australia
New Zealand
Philippines no tracking
Canada: all orders has tracking
USA: all orders have tracking
International: all orders has tracking. No international orders will be sent without tracking number (exception Philippines) shipping is priced accordingly.Shipping is not negociable, I won't send your package with a cheaper method (without tracking). I don't send anything in a letter.
you will get the link to your shipping confirmation email. You can also check the status of your order by login into your account on the website. You can also opt for receiving text messages.
If your order tracking shows "no information available", it may be too soon to see the information after the shipment or its because there's no tracking.
I never had a lost package in 10 years of online business for the following coutries: Canada, USA, France, UK, Germany, Switzerland. I had a few claims for Australia and New Zealand due the long shipping delay (3 months). I now included tracking for all international orders outside America.
If your package is lost, I will try to send you a replacement. If its not possible, I will refund you. Please note it takes a few days for refunds to appear on your credit card statement.
All international orders are now sent with tracking. All canadian orders are sent with tracking. Usa orders over 100$ are sent with tracking.
All prices are in canadian dollars CAD.
The website display CAD $ currency. To display your currency, go to the menu, at the bottom there's an option to choose manually your currency. On a desktop the option is at the top right of the screen.
I do my best to translate everything in english and french, so this website is bilingual. You can select your langage preference into the top bar menu.
no
For now on, I no longer accept returns. I provide enough photos and information online, and I’m available to answer any additional info prior purchase. Taking so much photos, editing them so they look as accurate as possible, uploading them, takes a considerable amount of time on top of creating the products. I have been selling online for over 18 years. If you can’t deal with screens calibration differences, and don’t read description and don’t look closely at my photos, maybe its better for you to buy in person. Im sorry but I can’t handle the uncertainty of returns anymore, as well as all the costs involved.